In recovery methods "reinstall window" option is not included and "Restore to factory setting" do nothing except just restart the windows Help please OS: Win 7 home premium bit SP1 pre-installed machine model : HP Pavilion dv6 notebook PC. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
I have the same question Report abuse. Details required :. Cancel Submit. Download the appropriate Windows 7. You will now have a 30 day grace period in which to activate Windows. It's HDD crashed after few years. I don't have any backup of it. I got a new HDD. How can I install genuine Windows 7 in it? It asked me the Product ID.
It said that it was correct but I am not allowed to download ISO image because it was pre installed. Please Help! Go to Solution. The link will be good for 24 hours from the time of this reply. Since the file is a retail file, and your notebook's product key is OEM, you may have to use the automated Microsoft phone activation system to activate Windows. View solution in original post. There was a sudden increase in the number of new broadband connection in my area for online classes during the Pandemic.
Therefore the net in my area was facing issues. It automatically disconnected when I've downloaded about 2. My broadband provider told me that it had been fixed now. Can you please resend the link to download it? But i think u didn't understand my second issue. My laptop came with pre-installed activated genuine Windows 7. If I install it, will it be still in activated state or will it say windows is not activated?
As I wrote last month, you may have to use the automated Microsoft phone activation system if you get a message that indicates that you need to activate Windows. Didn't find what you were looking for? Selecting your specific product narrows the search results to documents appropriate to your computer.
This application will perform a maintenance analysis and automatically apply fixes to resolve most known problems. The Microsoft Windows System Restore function returns the computer to a previously chosen restore point, which resets all of the settings for the operating system to those settings that existed at the time the restore point was created.
No personal data files, such as email, documents, or pictures are lost. Backup Important Files Before trying to restore the operating system, you should back up any files that you want to save, because the recovery process will destroy all the files on the hard drive. To remind you, the Recovery Manager displays a prompt to make a backup copy of your files before it performs any action that may erase or delete any files.
Install updates after recovery After performing a system recovery, you must reinstall and update all of your software and drivers, and reestablish the internet connection.
Use the original manufacturer's disc to install your software programs, and then go to the manufacturer's web sites to download and install all updates. HP stopped shipping the Windows XP operating system recovery discs in , and never shipped recovery discs on computers with Vista or Windows 7. The HP Recovery Manager program is part of the original hard drive image on HP computers and can be used to recover the operating system from files stored in a partition on the hard drive without needing recovery discs.
It can also be used to create a personalized recovery disc for a specific notebook computer. A replacement recovery disk can be purchased for most models. See Looking for Recovery Discs? You cannot download a recovery utility. A recovery disc may no longer be available for old or unsupported models. Because each recovery disc is designed for a specific series of computer, you must go to the Drivers and Download page for your specific model and operating system.
If a recovery disc is available, it is listed under the "Recovery Media" driver heading and only for the supported OS. If a Recovery Media entry is not listed on the drivers and download page, click Contact HP link at the top of the web page, and choose a contact option to speak to a support agent and order the replacement discs.
There may be a fee for the replacement discs. You can connect an external USB hard drive or optical drive to back up and restore files. Can I upgrade my 32 bit system to the 64 bit operating OS? Your computer was built to process either 32 bit or 64 bit groupings of information. If you wish to decrease performance of your 64 bit computer, you can install a 32 bit operating system.
However, a 64 bit operating system cannot be installed on a computer with 32 bit hardware components. To learn more about bit computing from the Microsoft Web site, see Microsoft Web page bit and bit Windows: frequently asked questions in English. I do not like the OS and I want to change it Before changing the operating system, you should consider the fact that the computer's hardware and software components were designed for a specific OS.
Except in rare circumstances, HP does not provide driver and software support if you change your product to a different OS. That means, if you change the OS, some of the hardware components, like sound and video or webcam may have limited functionality or may not work at all with the new OS.
The computer must be able to recognize the hard drive and optical disc drive before you attempt to do a recovery. For instance, if the notebook has been dropped or jarred, you may need to reseat the hard drive and the memory modules to make the computer operational. Performing a hard reset and using the troubleshooting tips in Overview of Troubleshooting Startup Problems Windows 7, Vista, XP may correct startup problems allowing you to avoid a system recovery.
If the notebook was made and sold in or later, it may have a UEFI pre-BIOS environment, and you can run hardware diagnostic tools by turning on the power and immediately pressing the f2 key. Computer stopped working while creating recovery discs If the computer is just paused, it may not be a problem.
The disc creation process has to do a lot of error checking and the computer may pause and wait for 30 minutes or more before it takes the next visible action during the creation process. Use the correct type of DVD disc and try creating the recovery disc again. Be patient and allow the creation process to complete. Got an error message while creating a recovery disc Using a re-writable DVD-RW disc will cause an error when trying to create a recovery disc. After getting an error message, you can try re-running the disc creation program with the correct type of DVD.
If that effort fails, go to the Drivers and Download page for your model and order a replacement disc. To run the recovery, turn on the power and press the f11 key multiple times to start the program. If the recovery manager program on the recovery partition does not work, order a replacement recovery disc from HP. I lost my recovery disc If you lost your disc, or did not make a disc before the hard drive crashed, or if the recovery manager program on the recovery partition does not work, contact HP to order a replacement recovery disc.
You can order the disc on-line, or you can click Contact HP on the top of this web page and call your HP support agent. You will need both the Product Number and the Serial Number of the computer to purchase a replacement disc. Where can I order a replacement recovery disc on the web? There is no single URL on the web to order a disc, and you cannot download a recovery disc because recovery discs are model and OS specific.
You must know your specific product number or model name. To purchase a replacement recovery disc, go to the Drivers and Download page for your specific model, and then select the original operating system. If there is a Recovery Media entry, select it and follow the online ordering instructions.
If there is no Recovery Media entry for the original operating system, click the Contact HP link at the top of this web page, and follow the instructions to call your HP support agent and order the disc. The recovery failed to start, or did not complete There are several possible reasons for errors when recovering your computer to the original condition. One common solution is to perform a hard reset before trying to do a recovery.
Remember that you should disconnect all peripheral devices and turn on the wireless device switch before running the recovery from a recovery disc. What is a hard reset?
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